IBIZA HAIRWRAPS respects the privacy of visitors and users of its website www.ibizahairwraps.nl ("Website") as well as the privacy of its customers who place orders via our website. This policy outlines the information we collect in connection with the use of our Website and from you as a customer, and how we use and protect this information.
1. Applicability:
This Privacy and Cookie Policy applies to every website visit, transaction, and every agreement made through our Website. All information, including personal data, that we collect about you during your visit and/or use of our Website, will be handled in accordance with this Policy and the purposes described herein.
2. Data We Collect:
IBIZA HAIRWRAPS specializes in making hair accessories and sells them to retailers such as hair salons. Orders are processed through the webshop and shipped to an address you provide.
We may collect your data in two ways:
- Data you provide:
IBIZA HAIRWRAPS collects data that you provide, such as your email address and password when registering as a new customer and creating an account. We also collect your order details such as your name, (delivery and billing) address, and payment information when you place an order. Your email address will be used to send order confirmation. Additionally, when you participate in our giveaways or provide feedback (e.g., writing a review about an IBIZA HAIRWRAPS product), personal data is collected. Besides creating an account, we may collect your email address separately when you sign up for our newsletter via the Website.
- Data we automatically collect:
IBIZA HAIRWRAPS also collects data based on your use of our Website. For example, we collect your IP address, the type of browser you use, the pages you visit, the date and time of your visit, and how you interact with our Website.
3. How We Use Your Data:
Your data may be used for the following purposes:
- Acceptance, processing, and execution of your order:
Your data is used to process, execute, produce, and deliver your order to the address you provided. We will also keep you informed about the progress of your order. We may share your data with third-party companies that perform certain services on our behalf. Examples include third parties engaged by us to produce your order, carriers such as DHL or PostNL for delivery, and online payment service providers like EMSpay to process your payment (IDEAL, Maestro, Bancontact).
- Managing your account:
You can create an account on our Website, where we store information such as your name, (delivery and billing) address, phone number, and email address. We also store information about your previous orders.
- Direct marketing, co-branded offers, and newsletters:
We may use your data for direct marketing purposes to send you commercial information or offers about our products and services via email. You can subscribe to our newsletter to stay updated on special offers and new products or services. If you no longer wish to receive our commercial information, you can contact us to opt out.
- Reviews and feedback:
We value hearing about your experiences with our Website and products. When writing customer reviews about an IBIZA HAIRWRAPS product, we use third parties to gather personal data. If you wish to write a review, for example, via a third-party service like TrustPilot, social media, or our customer service, we may use your review (or parts of it) for any purpose, but we will not use it in conjunction with your name or other personal data unless we have obtained explicit consent.
- Promotional activities and contests:
If you participate in a promotional activity or contest, we may request your name, address, phone number, or email address and possibly other materials like photos. We will use this data to conduct the promotion or contest, notify winners, and, with your consent, share winner names through our Website, newsletter, and/or social media.
- Maintenance, statistical analysis, and improving our services:
We continuously strive to improve our services. To do this, we use third-party analytical software such as Google Analytics to track general usage data and receive reports on how our services are used. We also may use your data to ask if you would like to participate in customer or market research.
- Fraud prevention:
We use customer data to investigate, prevent, and counter fraud. If we are required to disclose customer data under legal obligations, such as in a criminal investigation, we will comply and provide the requested data to the relevant authority or law enforcement.
- Improving customer service:
To assist you quickly with questions, our customer service team uses your data such as your name and order number. Customer service may make notes during interactions to record the reason for your contact and the solution provided. These records will be kept to assist in future inquiries.
4. Sharing data with third parties:
We share your data with third parties only as outlined above. This occurs solely for purposes described in this policy or purposes compatible with it. Our employees and third-party service providers are required to keep your data confidential. IBIZA HAIRWRAPS will also disclose your personal data to third parties only if we have obtained your prior consent, are legally required to do so, or in the event of a merger, acquisition, reorganization, or similar occurrence.
5. Security of your data:
IBIZA HAIRWRAPS handles your data, including personal data, with the utmost care. We have implemented various technical and organizational measures to secure your personal data against loss or unlawful use. Each account is protected by a unique email address and password. Other users cannot access the content stored in your account without these credentials. We recommend you choose your password carefully and not share it with others.
6. Cookies:
Cookies are small files that are sent with the pages of our Website or online editors through your browser and are stored on your computer, tablet, phone, or other device. We use cookies to optimize your experience when visiting or using our services through the Website. Cookies allow our Website to recognize your browser, preferences, and history during your next visit. We may also use cookies to display relevant information, receive reports on how visitors use our services, and integrate with social media networks.
IBIZA HAIRWRAPS uses the following types of cookies:
- Functional cookies: These are necessary for visiting our Website and using our services. They facilitate the use of our Website and store your personal settings, such as items in your shopping cart or messages you've already seen.
- Analytical cookies: These cookies track usage data on our Website via Google Analytics. They provide us with insights into website visits, the most interesting parts of the site, which products you viewed, and what features you applied.
The cookies we use are only for our purposes, and the data collected is not shared with third parties, unless required for a purpose described in this policy. You can remove cookies placed by your browser if you wish. Most browsers automatically accept cookies, but you can adjust your browser settings to prevent this. More information is available in the "Help" section of your browser.
7. Your rights (access, correction, and opposition):
Under the Data Protection Act, you have the right to request access to your personal data. You may also request that we correct or supplement your data if you notice errors or have another reason for wanting changes. Similarly, you may request that we delete or block your personal data if it is incorrect, incomplete, irrelevant, or processed in violation of legal provisions. Such requests can be directed to us via email: info@ibizahairwraps.nl.
8. Applicable law and disputes:
This Privacy and Cookie Policy and your use of our Website are governed by and interpreted in accordance with Dutch law. Any disputes arising from this Privacy and Cookie Policy and our services will be submitted exclusively to the competent court in Amsterdam.
9. Changes and questions:
Our Privacy and Cookie Policy may change from time to time. We will post the updated version on this page so that you are always informed about the data we collect, how we use and protect it, and the circumstances under which we share and/or disclose your data to third parties.
If you have any questions about your data, this Privacy and Cookie Policy, or its applicability, feel free to contact us via email: info@ibizahairwraps.nl.
10. Photos:
We will only use photos on our Website and Social Media where we have obtained permission from the person in the photo (or for minors, from their parents/guardians). All photos posted by us will feature one of our IBIZA HAIRWRAPS watermarks. We may also post event photos, ensuring that no bystanders are specifically featured. If you recognize yourself in a photo and would like it removed, please email us at info@ibizahairwraps.nl.
