Privacy and cookie policy IBIZA HAIRWRAPS respects the privacy of visitors and users of its website www.ibizahairwaps.nl ( " Website "), as well as the privacy of its customers who place orders through our website. This policy sets out what information we collect as part of the use of our Website and from you, the customer, and how we further use and protect that information. 

1. Applicability:

This Privacy and Cookie Policy applies to every Website visit, transaction and agreement entered into through our Website. All information, including your personal data, that we collect about you during your visit and/or use of our Website will be treated in accordance with this Policy and the purposes described herein.

2. Data we collect:

IBIZA HAIRWRAPS specializes in making hair ornaments and sells them to retailers such as hairdressers. Orders are taken through the webshop and will be shipped to an address you provide.
As part of our services, we may collect your data in two ways:

-Data provided by you:

IBIZA HAIRWRAPS collects data provided by you such as your email address and password when you register as a new customer and create an account. Furthermore, we collect your order information such as your name, (delivery and billing) address and payment information when you place an order with us. Your e-mail address is used to send confirmation of your order. Also by participating in our competitions or when you give us your opinion, for example by writing a review about an IBIZA HAIRWRAPS product, personal data is collected. In addition to creating an account, we may also collect your e-mail address separately when you subscribe to our newsletter via the Website.

-Data we collect automatically:

IBIZA HAIRWRAPS also collects data that we receive based on your use of our Website. For example, we collect your IP address and the type of browser you use, as well as the pages you visit, the date and time of your visit or use and how you use our Website.

3. How do we further use your data?

Your data may be used for the following purposes:

Acceptance, processing and fulfillment of your order
Your data will be used to process, execute, produce and deliver your order to your chosen address. With your data we will also keep you informed about the progress of your order. We transfer your data to other companies that perform certain services on our behalf. Examples include: a third party engaged by us to produce your order; a carrier such as DHL or PostNL to ship and deliver your order; online payment service provider EMSpay to process your payment (IDEAL, Maestro and Bancontact).

Managing your account
You can create your own account on our Website. In this account we store, among other things, your name, (delivery and billing) address, phone number and your email address. We also store information about your previous orders that you have placed.

Direct marketing, co-branded offers and sending newsletters

We may use your data for direct marketing purposes in order to send you commercial information or offers about our products and services by e-mail.

You can subscribe to our newsletter, which is sent by e-mail or direct mail. This will keep you informed about special offers and our new or additional products and services. If you no longer appreciate receiving our commercial information such as our newsletter, you can always let us know by contacting us. 

Reviews and comments

We would love to hear about your experiences with our Website and of course our products. We use third parties to write customer reviews about an IBIZA HAIRWRAPS product. If you wish to write a review about an IBIZA HAIRWRAPS product, personal data about you is collected.

If you give us a review, for example through a third party such as TrustPilot, Social Media or to our Customer Service, we may use such review (or part of it) for any purpose, with the understanding that we will not use your review in combination with your name or other personal data. Only with your prior and explicit consent will we further use your review (or a portion thereof) together with your name (or other personal data) that you have given us. Promotional Offers and Contests

If you participate in a promotional action or contest, we will ask you for your name, address, phone number or email address and may share any other material such as your photos. With this information, we can run the promotional action or contest, notify the prize winner(s) that they have won, and announce the names of the prize winner(s) through our Website, newsletter and/or Social Media after obtaining permission to do so.

Maintenance, statistical analysis and improvement of our services.

We constantly strive to improve our services. To this end, we use third-party analytical software, namely Google Analytics. With this analytical software, we place cookies to track general visit data and receive reports on how our services are used. In this context, through the Website, the Editor(s) and the App(s) we register data such as the IP address of your computer, the date and time of your visit or use, your browser, which products are viewed and designed by you and which functionalities from the Editor you have used in doing so.

In addition, we may use your information to ask you if you would like to participate in a non-binding customer or market survey.

Fraud

We use our customer data to investigate, prevent and stop fraud. If we are requested to view our customer data on the basis of a legal obligation to do so, for example in the context of a criminal investigation, we will comply with this and pass on the requested data to the relevant authority or investigative body.

Improving our Customer Service

In order to assist you quickly with any queries you may have, our Customer Service team uses information about you such as your name and order number. Our Customer Service may take notes during the conversation with you to record why you contacted us and what solution we gave you. Such data relating to our Customer Service is also kept by us. This is useful if you contact us another time. If you contact us by phone, e-mail.

4. Transfer to third parties:

We only make your information available to third parties as set forth above. This is done only for purposes described or compatible with this Policy. Our employees and third parties engaged by us are obliged to maintain the confidentiality of your data and the contents of this Policy. IBIZA HAIRWRAPS will only disclose your personal information to third parties if we have your prior consent, are required by law or in the event of a merger, acquisition, reorganization or similar event.

5. Security of your data:

IBIZA HAIRWRAPS is extremely careful with your data, which may include personal data. We have taken various technical and organizational measures to protect your personal data against loss or unlawful use.

Each account consists of your unique e-mail address and password. Other users cannot view the content stored therein without being in possession of both these pieces of information. Therefore, we recommend that you choose your password with care and do not share it with others!

6. Cookies

Cookies are small files sent online with the pages of our Website or online Editor(s) through your browser and stored on your computer, tablet, phone or other device. We use cookies to optimize your user experience while visiting or using our services through the Website. The cookies allow our Website to recognize your browser, preferences and history on your next visit. In addition, we may use cookies to show you relevant information, get reports on how visitors or users use our services through the Website and to enable integration with Social Media networks.

IBIZA HAIRWRAPS uses the following types of cookies:

Functional cookies: these cookies are necessary for visiting our Website and using our services. These cookies are intended to facilitate the use of our Website or App(s) and therefore store your personal settings, what items have been added to your shopping cart and whether a particular message has already been shown to you in order to prevent you from seeing it again.

Analytical cookies: these cookies track data about the use of our Website via Google Analytics. These statistics give us, among other things, insight into how often our Website is visited, which parts of our Website visitors find most interesting, which products are viewed and designed by you and which features of the Editor you have used. This information is used for statistical analysis of visit, use and click behavior. We do this in order to constantly improve our Website and make it as user-friendly as possible. The cookies mentioned above are only used by us and the data collected with them are not shared with third parties, unless this is necessary for a purpose as set out above and in accordance with this Privacy and Cookie Policy. Cookies placed on your computer through your browser can be deleted if you wish. Most browsers automatically accept cookies, but you can change your browser settings if you no longer wish to allow them. More information can be found under "Help" in your browser. If you do not accept cookies, you can still visit our Website, but certain services and areas of the site may not function optimally.
7. Your rights ( inspection, correction and opposition ):

Pursuant to the Personal Data Protection Act, you may ask us to inspect your personal data. In addition to inspection, you may also ask us to correct or supplement your data if you have noticed any errors or if you would like this for any other reason. The same applies to a request to remove or block your personal data if it is incorrect, incomplete, irrelevant, or otherwise processed in violation of a legal requirement. Such requests for inspection, correction or opposition can be directed to us via email: info@ibizahiarwraps.nl .

8. Applicable law and disputes:

This Privacy and Cookie Policy and your use of our Website shall be governed and construed in accordance with Dutch law. Any dispute that may arise in connection with this Privacy and Cookie Policy and our services shall be submitted to the exclusive jurisdiction of the District Court of Amsterdam.

9. Changes and Questions

Our Privacy and Cookie Policy may change from time to time. We will post any updated version on this page so that you are always aware of what information we collect, how it is used and protected by us, and the circumstances under which we provide and/or disclose your information to third parties.

If you have any questions about your data, our Privacy and Cookie Policy or its applicability, you can always contact us. You can do so by e-mail: info@ibizahairwraps.nl.

10. Photos:

We will only use photos on our Website and Social Media which permission has been obtained from the person in the photo. (or in case of minors, permission of the parents/guardians). All photos posted by us will be provided with one of our IBIZA HAIRWRAPS watermarks. We also post pictures of events, only which bystanders are not explecitively portrayed. If you recognize yourself in a photo and would like to have this photo removed, please email us. ( info@ibizahairwraps.nl )